Your Value Proposition What sets you apart from your competition? We recently held an offsite retreat and one of the objectives was to try to better understand our “value proposition”.  By understanding our value proposition, we can refine our service delivery and personal accountabilities to make our organization more valuable to its customers. Michael Lanning,…

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The Pinnacle Team recently did a self-assessment to find out the strengths and weaknesses of our team dynamic.  The exercise was inspired by Patrick Lencioni’s book – The Five Dysfunctions of a Team. In his book, the author describes the five attributes that characterize a highly functioning team.  He also provides an assessment tool for…

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