CRA Switching to Online Mail for Businesses
In May, the Canada Revenue Agency (CRA) transitioned to online mail as the default method of delivering most business correspondence.
The CRA’s implementation will proceed as follows:
• May 12, 2025 – All new businesses and program account registrations
• June 16, 2025 – Existing businesses registered with My Business Account or those that have granted representative access (Note – This applies to all corporate clients of Pinnacle Accountants & Advisors as you have granted us representative access to your accounts).
Exceptions to this change are charities and non-resident businesses.
In anticipation of this change, we recommend that you log on to your CRA My Business Account and ensure your email address is up to date.
After May 12, 2025, you may request to continue to receive your CRA business correspondence by paper mail in one of two ways:
• Mail a signed RC681 – Request to Activate Paper Mail for Business form to your Tax Centre
• Sign in to your CRA My Business Account and indicate your preference
If you choose this option, you must ensure your business mailing address is up to date, as any undelivered mail will result in a switch back to online delivery. Additionally, to keep receiving paper mail, you must make this request every two years.
For more information about this policy and instructions on how to review the email address on file with the CRA, please visit this link:
If you have any questions about this transition, feel free to get in touch.
Written by: Rob Fahie